Returns and Exchanges Policy

How to Return or Exchange an Item at Zentra Store
Need to return or exchange something? We’re here to help! You can request a return within 30 days of delivery.

Once we receive your request, our team will respond within 3 business days with further instructions.

Your options:

• Changed your mind?
  We can accept the return and issue a full refund (excluding shipping, depending on the case). The item must be in perfect condition.
  If used, damaged, or missing parts, a partial refund may be offered.

• Prefer to keep the item?
  In some cases, we may offer a partial refund, and you can keep the product.

• Want an exchange?
  We also offer exchanges or replacements depending on availability.

• Item arrived damaged or not as described?
  If your order is faulty or incorrect, we’ll issue a full refund — including the original shipping cost — and cover return shipping.

Refunds
After we receive the returned item, we’ll process your refund within 2 business days. Funds will be returned to your original payment method within 3–5 business days.

Need more help?
If you’re unable to resolve the issue directly with us, feel free to contact our support team:

📧 Email: support@zentrastore.com
📞 Phone (Mon to Fri, 9am – 6pm): 1-800-000-0000
💬 24/7 Chat: zentrastore.com/contact-us

Misuse of return policy
Returning an item different from the one originally purchased is not allowed. Any misuse of the return process may result in denial of the request.